Have a question for us?
- Hours of Operation: Mon – Fri: 9AM-5PM EST
- Email: [email protected] (Please allow 24hr to process your email)
- Address: 1504 W Broad St, Richmond, VA, 23220, USA (Home)
- Phone : +1(909) 566-2549
Payment Methods
We accept credit, debit, and prepaid cards issued by the following networks:
We also accept PayPal-the most popular online payment method worldwide
When you place order with Paypal, you will be redirected to the PayPal payment page where you are required to log on to your Paypal account with your username and password. If Paypal does not support your currency, your payment will automatically be charged in US dollars.
Quick Tips
- Please contact us using the form below or via email at support@thekostenfamilys.com. We generally respond within 24-48 hours of your inquiry.
- Please check our FAQ page and/ or Terms Page before contacting us in regards to general questions. If you have a product question, please see if the product description has the information before emailing us.
- If you have a question about your receiving your tracking number, please be sure it has been 3-5 business days after you’ve ordered as that is the general processing time.
- Our all-over-print products: T-shirt, Hoodie, Sweater, Zip, Tank, Kid, Cloak, Canvas, Blanket, Tumblers,… are produced in 4-7 business days. Shipping time takes 10-20 days.
- To view the status or tracking information of your order, please visit Order Tracking page
- All other issues please contact us to email
- If you have a question about switching items or others related to shipment, PLEASE provide us with an order number.
- To view the status or tracking information of your order, please visit Order Tracking page
Please feel free to contact us using the form below or email us directly through [email protected]